Elevated Data Trust for International Airport

For a leading international airport, managing energy cost invoicing for airlines was a significant pain point. Their automated system, despite its design, frequently produced errors, leading to costly corrections and damaged reputations. This challenge eroded internal trust, leaving a valuable system underutilized. BiG EVAL stepped in with intelligent automation to validate energy data, eliminate inaccuracies, and restore confidence, transforming the airport's billing process into a model of efficiency and trust.

The Challenge

A major international airport faced significant hurdles with its highly automated energy cost invoicing process for airlines. While designed for efficiency, the system frequently produced inaccurate invoices due to technical anomalies and data flaws. Energy consumption, variable per plane, gate, and airline, was prone to miscalculation. Each erroneous invoice detected post-dispatch led to costly corrections, often amounting to multiple thousands of dollars per incident. Beyond the direct financial drain, these errors severely damaged the airport's reputation with its airline partners and eroded internal trust in the automated system. The lack of confidence meant the invoicing system, despite its automation capabilities, was underutilized, failing to deliver its intended business value.

The Solution: BiG EVAL in Action

BiG EVAL stepped in to revolutionize the airport's data health for energy invoicing. Our solution meticulously plausibilizes energy data with intelligent automation, ensuring accuracy before invoices are dispatched. BiG EVAL flags any unusual consumption patterns for immediate manual review, preventing incorrect data from entering the invoicing stream. It rigorously compares current consumption against historical data, providing a critical layer of correctness verification. This robust validation process allows BiG EVAL to automatically separate valid, accurate invoices from problematic ones, routing the latter for human intervention. The result is a high-speed, high-performance automated dispatch system for correct invoices, built on a foundation of unshakeable data integrity.

The Benefits

With BiG EVAL, the airport achieved a dramatic transformation in its invoicing operations:

  • Prevention of Erroneous Invoicing: BiG EVAL's proactive data validation virtually eliminated incorrect energy invoices, stopping errors at the source.
  • Significant Cost Reduction: The costly burden of manual error corrections, previously running into thousands of dollars per instance, was drastically reduced.
  • Protected Airline Relationships: Accurate invoicing safeguarded the airport's vital relationships with its airline partners, reinforcing trust and professionalism.
  • Enhanced Trust & Utilization: Confidence in the automated processes soared, leading to full utilization of the invoicing system and unlocking its true business value.
  • Improved Operational Efficiency: Streamlined and accurate invoicing processes led to a marked improvement in overall operational efficiency for the airport's financial department.

Before BiG EVAL, our energy invoicing was a constant source of headaches and avoidable costs. The financial drain and reputational risk were immense. Now, we have complete faith in our automated system. BiG EVAL has not only saved us significant money by preventing errors, but it has also restored our credibility with airlines and dramatically improved our team's operational efficiency. It's an indispensable part of our financial infrastructure.

Head of Operations